In most cases, we are unable to make adjustments to the contents of an order once it has been placed. Because our goal is to get the order to you as quickly as possible, our distribution centers often process orders within minutes or hours of the orders being placed. If you do notice incorrect information on your order confirmation, please contact us immediately and we will do our best to accommodate the adjustment that is needed however, we cannot guarantee that we will be able to.
Turnaround
All orders are shipped within 24-72 hours Monday – Friday 8am – 5pm, Central Time.
Carriers
We use the following carriers to deliver our orders:
Purolator
UPS
Post Canada
FedEx
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you when the item becomes available during 5 days (maximum).